It will open the Instagram app info menu. Long tap on the Instagram app icon and select the little i button.Ģ. You need to clear the Instagram cache on your phone and try again.ġ. Too much Instagram cache can lead to issues like direct messages not working, feed not loading, videos not playing in DMs, and more. Connect to a high-speed Wi-Fi network or utilize the cellular data on your phone to stream received videos in Instagram DMs.
Check Network ConnectivityĪre you trying to download and play received Instagram videos on a slow internet connection? Due to sketchy network connectivity, Instagram can’t play videos on your phone.
You will continue to run into a video playback issue if you receive slow-motion or other video types not supported on the phone.
The Video Format Is Not Supported on Your PhoneĪpart from Instagram video posts and Reels, one can also send videos from the device gallery. However, you can temporarily establish a VPN network and connect to a relevant region server to play such videos in Instagram direct messages to fix the issue. If your friend from the US shares UFC Fight Night’s video clip from the ESPN Instagram account, you can’t view it as some other media company has streaming rights for UFC in your region. Some of the video content from Instagram pages or accounts you receive in your DM might not be available to view in your region.įor example, ESPN carries the UFC (Ultimate Fighting Championship) streaming rights in the US.
Sports, movies, and TV shows licensing is confusing. You will notice the same message unavailable error in DMs. The original owner might have deleted your received Instagram video post or Reels. The Person Has Deleted the Video or Reels You must send a follow request to the private Instagram account, and once the person accepts it, you can check received videos or Reels in Direct Messages. Most Instagram users set their accounts as private to keep prying eyes away. Instagram will instead show a message ‘unavailable status’. The Video Belongs to a Private Instagram Accountĭid someone share an Instagram video from a private account? If yes and you are not following that private account, you can’t see the sent video content in DMs. Before you ask the recipient to move to another IM (instant messaging) platform, use the tricks below and troubleshoot the issue. If videos are not playing in Instagram DM, it can break the conversation flow. Fix Instagram Direct Message Video Not Playing But what if those received videos in the Instagram DM fail to play in the first place? If you face the same, read along to learn about possible reasons and troubleshooting tricks to fix Instagram direct message video not playing error. One can also DM (direct message) Instagram posts, stories, and Reels to their followers. Instagram started as a media-only alternative to Facebook and eventually added a chat function with stickers, emojis, photos, and video support.